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June 12, 2012
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1000 Words, Sincerest Apologies

Journal Entry: Tue Jun 12, 2012, 7:30 AM






For those who pre-ordered copies of 1000 Words, I'm deeply sorry that your order has not arrived yet. It has been an extremely stressful week for me to finally receive the shipment from the printers at Active Media Publishing www.activemediapublishing.com/ after such a long delay which cost us to miss Fanime, only to find out that the books were far below the expected quality.

Not only did the colors come out neon yellow and even green in some parts, there were large ink smudges on 50% of the books, while another 50% had uneven spines.


This is how the books came out. Neon yellow.

Note: colors may vary depending on your monitor screen so it may not look too bad on certain computers, but it looks bad in real life.



And then there are smudges that you can find on the right side of every other book. The scanner actually made the smudges less obvious, but again, it looks very bad in real life.



Finally, half of the books had varying degrees of uneven printing on the spines that is symmetrical at the bottom but veers to the right at the top.




These low quality products are absolutely unacceptable which is why we are reprinting everything until it's done right. Unfortunately that it means it will take at least another month before the pre-orders can be shipped out. As compensation for the unexpected long wait, we will include a free special 2 button set and a special bookmark for 1000 Words that will only be given to those who pre-ordered it and have been affected by this delay. Please accept this as our apology and gratitude for your patience.

If you have any questions about your order, whether it's about 1000 Words or any of the Knite products, please e-mail sales@4DE.com
(I'm just the artist so I do not actually handle sales myself and can't help with your questions so please e-mail 4DE instead of messaging me)

Thank you!


Add a Comment:
 
:icongarnette1601:
Garnette1601 Featured By Owner Mar 17, 2013  Hobbyist Writer
well, how can I order it? My browser doesn't accept the website!
Reply
:iconbunniluvify:
BunniLuvify Featured By Owner Feb 19, 2013  Hobbyist General Artist
i want a copy...
Reply
:iconxxhtloverxx:
xxhtloverxx Featured By Owner Nov 12, 2012  Student Digital Artist
Thank you! I can't wait for mine to arrive XD Ordered it almost a year ago haha
Reply
:iconhi-ice-cas:
Hi-Ice-Cas Featured By Owner Oct 27, 2012  Hobbyist Writer
Still waiting on my copy...
Reply
:icon4altaira:
4altaira Featured By Owner Oct 27, 2012
I think we all are... :s
What happens I suppose when it's a first time experience with printing.
At least yuumei wants us to have a nice finished product. :)
Reply
:iconhi-ice-cas:
Hi-Ice-Cas Featured By Owner Oct 28, 2012  Hobbyist Writer
Its a bit concerning regardless since the original redue was to be done back in mid July. Now, looking at comments, some people are receiving their copies which is good.

I find it unprofessional to backlog 3 months (there should be some concern), but if their finally putting it out, then I'm glad.
Reply
:iconrazi-hoshiko:
Razi-Hoshiko Featured By Owner Nov 3, 2012
I agree with the concerns- I am still waiting on my copy. I don't blame Yuumei, I blame the company printing the books. They should have done it right the first time. People don't like their money being spent and not seeing anything come of it. Hopefully we all receive our copies soon.
Reply
:iconhi-ice-cas:
Hi-Ice-Cas Featured By Owner Nov 3, 2012  Hobbyist Writer
I've been in touch with the company since this post. Apparently I am around order #350, so I should recieve (keyword: should) it sometime this week. According to them, the time of arrival is now according to what your order number is close to. Fairly odd, but at least they are getting the copies out which Yuumei has approved of.
Reply
:iconrazi-hoshiko:
Razi-Hoshiko Featured By Owner Nov 4, 2012
Oh I see. I contacted the company earlier, I should have asked what my order number was. I didn't think they would really know that, they told me mine is due in a week or two.. Yes I am glad it has finally been sorted out, now I only think it would be cool to get one of the signed copies! (haha as if, so many people ordered ahead of me I think X'D)
Thanks for the reply!!
Reply
:iconfeelicitas:
Feelicitas Featured By Owner Nov 7, 2013  Hobbyist Traditional Artist
May i aks where you ordered it since the link doesnt seem to work? :)
Reply
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